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Refund & Cancellation Policy

How cancellations, refunds and paused projects work for ZTech software development and design services.

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Our services are custom work done for each client, so this policy explains how cancellations and refunds work. If your Project Agreement includes different terms, those terms apply.

Advance payments

The advance paid at the start of a project reserves our team's time and covers discovery and planning. Once work has started, the advance is non-refundable, except as described below.

Cancellation by you

You can cancel a project at any time by writing to us. When you do:

  • You pay for all work completed up to the cancellation date, including any milestone in progress, on a pro-rata basis.
  • Any amount you have paid beyond the value of completed work is refunded.
  • We hand over all completed work once payments for it are settled.
  • Third-party costs we incurred on your behalf (domains, licences, stock assets, paid plugins) are not refundable.

If you cancel before any work begins, we refund your advance minus any third-party costs already incurred.

Cancellation by us

If we are unable to continue a project for reasons on our side, we refund payments for any work not yet delivered and hand over everything completed so far.

Delivered and approved work

Milestones you have approved, and work delivered and accepted, are not eligible for a refund. If something we delivered does not match the agreed scope, tell us and we will fix it at no extra cost within the warranty period.

Retainers and maintenance plans

Monthly retainers and support plans can be cancelled with 30 days' written notice. Fees already paid for the current billing period are not refunded, and unused hours do not carry over or convert into cash.

Paused projects

If a project is paused at your request or waiting on your input for more than 30 days, we may invoice for completed work and reschedule the remaining work based on team availability.

How refunds are processed

Approved refunds are issued to the original payment method within 7 to 14 business days of approval. Bank or payment gateway charges and currency conversion differences are not refunded.

Contact us

To request a cancellation or refund, email us with your project name and invoice details: